• Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us.
  • Deliver friendly, courteous and outstanding service. You will be respected and not taken for granted.
  • Meet the deadlines we set with you. We will keep you fully informed about what’s happening on your affairs, and complete every task on or ahead of time, so that you never have to chase us.
  • Operate on the principle that a problem isn’t solved, or a piece of work finished, until you are 100% delighted. We totally believe that your perception of our performance is always the reality. For that, and other reasons, your feedback is critical to our continuing to innovate and improve.
  • Refer our contacts to you where we believe they could benefit from your products and services.
  • Our services will be of exceptional quality and designed to add significantly to your net financial worth.
  • The way we communicate with each other is important to you (and therefore to us). As part of that process, we will acknowledge any communication you have with us before the end of the working day.